FAQ
Below are some of our most frequently asked questions—see if the answer you need is here! If not, feel free to reach out to us. We’re happy to help!
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guide.
If you are still not sure feel free to reach out to us and we would be happy to help.
Can I cancel my order?
We can cancel orders only if they haven’t been processed or dispatched, so if you need to cancel, contact us ASAP! Once an order is on its way, we can’t cancel it—but don’t worry, we do offer 30-day returns if you change your mind. Just note that return shipping costs are the customer’s responsibility.
For help, reach out to us here.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For full details visit our delivery details.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
For full details visit our shipping details.
What is the returns and refunds policy?
Returns & Refunds
We offer 30-day returns, so if you change your mind, no problem! Just make sure you’ve picked the right size before ordering - if you're unsure, reach out and we’ll help. Return shipping costs are the buyer's responsibility, and the product must be unused and in its original packaging.
If your item arrives faulty or damaged, we’ll send a replacement - no need to return it. Just send us photos of the issue, and we’ll take care of the rest.
Refunds are processed within 7–10 business days after we receive and inspect the return.
Sale items are final and cannot be refunded.
For returns or questions, contact us here. We're happy to help!
Using Strapsicle
How Do I Put The Straps On?
Easy! Check out our video guide here. You can use a strap for your left hand, your right hand, or both hands for added security.
How do I keep my straps clean?
Simply wipe them down with a damp cloth to remove dust, pet hair, or any sticky fingers - quick and easy!
Will the straps leave marks on my Kindle?
Our straps (and clutches) are coated in a special anti-dust oil that helps keep them clean and gives them that lovely texture. It’s completely non-toxic. In some rare instances, it may leave a faint residue. To clean it off, just grab a bowl of water with a few drops of dishwashing soap and a micro-cloth. Dip the cloth into the water and give your case a vigorous rub and it should come right off!
Do Strapsicle Straps Stretch Over Time?
Our straps are made from durable silicone and designed to fit snugly on your e-reader. While they hold their shape well, they may loosen slightly with extended use—but they'll still keep your device secure and comfortable to hold!
Noticing a little extra stretch? It might just be the perfect excuse to grab a fresh new color!
Can I pre-order out of stock colours?
If a product is labeled "PRE-ORDER," it means it's currently out of stock but will be shipped as soon as it’s restocked.
All items in your order, including in-stock products, will be shipped together once the pre-order item is available. If you need something by a specific date, we recommend contacting us before purchasing.
Pre-orders typically include an estimated restock date, and StrapCircle VIPs get first priority—another great reason to join!
Get in touch
Have questions about your order, or a general enquiry?
Let customers speak for us
This is everything I expected. I love them so much 😭
I purchased the bundle, which included the clear case, strapsicles and clutch in egg nogg for my basic Matcha and I'm in love! Provides protection, without making it too bulky, the strapsicles fit perfectly and so comfy, and the clutch is cute as hell. Would recommend the bundle!
These straps are total wrist savers! Love how easy they are to use and the shimmery black is classic with a beautiful twist. Awesome accessory for any kindle reader
Best straps ever!
They are so comfortable, and the material is really soft. They are definitely the best straps I own.
This is such an awesome product so easy to order easy to use ! I use it in bed on the lounge and also outside in a camp chair ! Best product ever for your kindle
I was surprised at how slippery I found my Kindle and the case and straps have really helped. It’s protected now, and much easier to hold. I plan on using the silicon case to hold my phone, kindle and passport when I travel to Japan later in the year. Thanks a bundle!
The colours are true to what you see on the website and the level of comfort and security the straps give when reading are what will have me coming back for more. Simply because I want them all!!
I can’t believe I didn’t bite the bullet sooner! Not only are they beautiful but they’ve made reading my kindle so comfy! If you love kindle reading you need these!
i received the order correctly with no delays. i get the cover and the candy pink straps, they both work perfectly and look super cute!
Absolutely love the straps! I don’t have to constantly change hands when reading my kindle and they’re so easy to use. Will definitely buy again!
I’m absolutely obsessed with my order and the bonus part about my new bestie is that the straps are removable which means I can always show my creativity with holographic stickers skins dustplugs ETC 💁🏾♀️sooooo go get one IMMEDIATELY and you’re welcome in advance
The colours in the photo don't do the actual straps justice. I want them for my oasis too but sadly they don't come in that size. Beautifully done
My shipment got delayed and I don't know how to contact the courier so I reached out to the Strapsicle team via Instagram and they responded, investigated and gave me an update with 24hrs. I finally got my straps today and it's definitely worth the wait! 🤍
This is truly a game changer! So much better than a pop socket as you can take it on and off as needed without leaving residue, so much more comfortable to hold than a pop socket.
You get 2 in the pack but can use one if you prefer, if both are used it nearly works as a case on its own. You only need a sleeve for when you take it out to prevent scratches, but drop wise the little bumpers in the corner will help and with it on it gives a bit of space in between surfaces and the screen too if placed face down.
Will definitely be buying this for every ereader I have, I’ve even gifted to Booktok community…it’s that good I want to share it with everyone.
Honestly the only way to use a Kindle! I love them so much! I bought black and white so I can have mixed coloured straps that suit my personality/aesthetic and it’s so gorgeous!!
