Please make your selection thoughtfully. We offer 30 day returns but all shipping costs are at the buyers expense if there has been a mistake made in size selection during the order process. If our product is faulty, we will provide a replacement, no need to send back. We will need to see photos of damage.

To return your product, please email hello@strapsicle.com with the reason why you need to return it. You'll then receive instructions on returning your product to our fulfillment house, MAE Fulfillment, PO Box 688, Templestowe VIC 3106, Australia.

Once item is received and inspected, we will issue an invoice for postage costs, to send the correct size to you.

We do not offer refunds for reasons such as a change of preference, including unwanted gifts or incorrect choices.

Detailed product dimensions and information can be found on the product's page to help you make an informed decision before making a purchase.

Our customer care team is here to assist with any questions or inquiries you may have.

Since we strive to dispatch your orders as promptly as possible, there might be instances where an order is processed before we can make changes. We cannot guarantee modifications to your order once it's been placed, so please choose your items with care.

Refer to our returns policy for more information.

When a product is labeled as "PRE-ORDER" in the title, it means it's not available right now, and it will be sent to you once it's back in stock. Usually, restocking takes about 15-30 days.

If you require an item by a specific date, we recommend emailing us prior to purchasing. Items that are placed with pre-order items will be sent together once the pre-order arrives.