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FAQs
General Shipping and Delivery
Strapsicle was born in Sydney, Australia, but we have various warehouses to ship our products all over the world.
Most of the orders are processed within 1-2 business days of purchase. If you place your order over the weekend or public holiday, it will be sent out the following business days.
Please allow for additional dispatch time during busy periods such as sale periods.
We are not responsible for orders lost in transit or for any additional fees such as customs, tax, etc.
FREE SHIPPING AVAILABLE -
Australia OVER $70 AUD for standard shipping
Australia OVER $90 AUD for express shipping
Rest of World OVER $70 AUD
Shipping within Australia
FREE SHIPPING OVER $70 AUD
If you place your order over the weekend or public holiday, it will be sent out the following business days.
Please allow for additional dispatch time during busy periods such as sale periods.
We are not responsible for orders lost in transit or for any additional fees such as customs, tax, etc.
AUSTRALIA
We use Australia Post and Sendle.
- Tracked standard shipping - $8.70
Please refer here for Australia Post standard delivery times across Australia.
Standard Tracked - 5 to 10 business days.
Shipping times vary - please allow for delays across the Post network.
International Shipping
FREE SHIPPING AVAILABLE OVER $70 AUD (Standard Shipping Only)
International
US customers? Why not shop on Amazon, for fast free next-day delivery.
- NZ - $11 standard
- USA - $5.99 standard
- USA - $8.99 express
- Canada - $8.99 standard
- UK - $13.58 standard
- Europe - $17 standard
- Asia (incl China)- $14.50 standard
- Philippines - $20 standard
- Rest of world - $18 standard
Tracking numbers for international orders will be provided within 3 to 4 business days.
Parcels are shipped by local carriers, depending on the destination country. The estimated delivery times are as follows:
- US Standard: 4 to 6 business days
- US Express: 1 to 3 business days
- Canada: 6 to 10 business days
- UK: Up to 10 business days
- Europe: 4 to 12 business days
- New Zealand: 5 to 8 business days
- Asia: Up to 12 business days
- China: 4 to 8 business days
- Philippines: Up to 14 business days
- Rest of the world: 8 to 12 business days
Shipping times vary - please allow for delays.
Return and Refund Policy
For change of mind, or errors in orders, we have a 30 day returns policy (at your cost to return the product). Simply email hello@strapsicle.com with your reason, and we’ll send you instructions to return the items to our Australia or US warehouse.
We will replace or refund all faulty items, please contact hello@strapsicle.com with photos.
Refer to our returns policy for more information.
How do I put Strapsicle on?
Easy! Check out our how to put Strapsicle on video here. You can use a strap for your left hand, your right hand, or both hands for added security.
What Kindles does Strapsicle work for?
Select the right straps for your e-reader. Visit our sizing guide to find the perfect fit for your Kindle or Kobo.
To find your Kindle model -
- Go into your Kindle’s Settings menu.
- Navigate to Device Options.
- Tap the Device Info option.
- The very first item on the list should be your device’s model.
Will this work for my iPad or other e-reader brands?
We are in the process of developing holders for other e-readers and Apple products. To be the first to know, sign up to our waitlist and you can be a beta tester for free! https://www.strapsicle.com/pages/waitlist
How can I contact you?
If you want to get in touch, use the instant chat box, or head to our contact page / send an email to hello@strapsicle.com. We’ll get back to you within 24 hours.
How do I keep my straps clean?
Easily wipe the straps down with a damp cloth to get rid of any dust, pet hair, or other residue.
Will the straps leave marks on my Kindle?
In some rare cases, we have seen instances where a faint mark is left on a Kindle from prolonged use of the straps. To remove this, use a Microfibre cloth, and warm water with 2 drops of dishwashing liquid.
Do Strapsicle straps stretch over time?
Our straps are very durable and are designed for the perfect fit for your Kindle. Because they are made of silicone, over time they might become a little loose.
PRE-ORDER
When a product is labeled as "PRE-ORDER" in the title, it means it's not available right now, and it will be sent to you once it's back in stock. Usually, restocking takes about 15-30 days.
All stock ordered with a pre-order product, will be shipped once the pre-order is available.
If you require an item by a specific date, we recommend emailing us prior to purchasing. Items that are placed with pre-order items will be sent together once the pre-order arrives.
Got another question? Drop us an email and we'll get back to you within 24 hours! For wholesale enquiries - please email lou@strapsicle.com
Let customers speak for us
from 1008 reviews
This is everything I expected. I love them so much 😭

I purchased the bundle, which included the clear case, strapsicles and clutch in egg nogg for my basic Matcha and I'm in love! Provides protection, without making it too bulky, the strapsicles fit perfectly and so comfy, and the clutch is cute as hell. Would recommend the bundle!

These straps are total wrist savers! Love how easy they are to use and the shimmery black is classic with a beautiful twist. Awesome accessory for any kindle reader

Best straps ever!
They are so comfortable, and the material is really soft. They are definitely the best straps I own.

This is such an awesome product so easy to order easy to use ! I use it in bed on the lounge and also outside in a camp chair ! Best product ever for your kindle

I was surprised at how slippery I found my Kindle and the case and straps have really helped. It’s protected now, and much easier to hold. I plan on using the silicon case to hold my phone, kindle and passport when I travel to Japan later in the year. Thanks a bundle!

The colours are true to what you see on the website and the level of comfort and security the straps give when reading are what will have me coming back for more. Simply because I want them all!!

I can’t believe I didn’t bite the bullet sooner! Not only are they beautiful but they’ve made reading my kindle so comfy! If you love kindle reading you need these!

i received the order correctly with no delays. i get the cover and the candy pink straps, they both work perfectly and look super cute!

Absolutely love the straps! I don’t have to constantly change hands when reading my kindle and they’re so easy to use. Will definitely buy again!

I’m absolutely obsessed with my order and the bonus part about my new bestie is that the straps are removable which means I can always show my creativity with holographic stickers skins dustplugs ETC 💁🏾♀️sooooo go get one IMMEDIATELY and you’re welcome in advance

The colours in the photo don't do the actual straps justice. I want them for my oasis too but sadly they don't come in that size. Beautifully done

My shipment got delayed and I don't know how to contact the courier so I reached out to the Strapsicle team via Instagram and they responded, investigated and gave me an update with 24hrs. I finally got my straps today and it's definitely worth the wait! 🤍

This is truly a game changer! So much better than a pop socket as you can take it on and off as needed without leaving residue, so much more comfortable to hold than a pop socket.
You get 2 in the pack but can use one if you prefer, if both are used it nearly works as a case on its own. You only need a sleeve for when you take it out to prevent scratches, but drop wise the little bumpers in the corner will help and with it on it gives a bit of space in between surfaces and the screen too if placed face down.
Will definitely be buying this for every ereader I have, I’ve even gifted to Booktok community…it’s that good I want to share it with everyone.

Honestly the only way to use a Kindle! I love them so much! I bought black and white so I can have mixed coloured straps that suit my personality/aesthetic and it’s so gorgeous!!
What customers think about the store
Offering high-quality, innovative accessories that greatly enhance user experience, with comfortable straps and stylish designs that make reading effortless. Customers rave about the transformative impact and excellent customer service.... Offering high-quality, innovative accessories that greatly enhance user experience, with comfortable straps and stylish designs that make reading effortless. Customers rave about the transformative impact and excellent customer service.
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