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FAQs

General Shipping and Delivery

Strapsicle was born in Sydney, Australia, but we have various warehouses to ship our products all over the world.

Most of the orders are processed within 1-2 business days of purchase. If you place your order over the weekend or public holiday, it will be sent out the following business days.

Please allow for additional dispatch time during busy periods such as sale periods.

We are not responsible for orders lost in transit or for any additional fees such as customs, tax, etc.

FREE SHIPPING AVAILABLE -

Australia OVER $70 AUD for standard shipping

Australia OVER $90 AUD for express shipping

Rest of World OVER $70 AUD

Shipping within Australia

FREE SHIPPING OVER $70 AUD

If you place your order over the weekend or public holiday, it will be sent out the following business days.

Please allow for additional dispatch time during busy periods such as sale periods.

We are not responsible for orders lost in transit or for any additional fees such as customs, tax, etc.

AUSTRALIA

We use Australia Post and Sendle.

  • Tracked standard shipping - $8.70

Please refer here for Australia Post standard delivery times across Australia. 

Standard Tracked - 5 to 10 business days.

Shipping times vary - please allow for delays across the Post network.

International Shipping

FREE SHIPPING AVAILABLE OVER $70 AUD (Standard Shipping Only)

International

US customers? Why not shop on Amazon, for fast free next-day delivery.

  • NZ - $11 standard
  • USA - $5.99 standard
  • USA - $8.99 express
  • Canada - $8.99 standard
  • UK - $13.58 standard
  • Europe - $17 standard
  • Asia (incl China)- $14.50 standard
  • Philippines - $20 standard
  • Rest of world - $18 standard

Tracking numbers for international orders will be provided within 3 to 4 business days.

Parcels are shipped by local carriers, depending on the destination country. The estimated delivery times are as follows:

  • US Standard: 4 to 6 business days
  • US Express: 1 to 3 business days 
  • Canada: 6 to 10 business days
  • UK: Up to 10 business days
  • Europe: 4 to 12 business days
  • New Zealand: 5 to 8 business days
  • Asia: Up to 12 business days
  • China: 4 to 8 business days
  • Philippines: Up to 14 business days
  • Rest of the world: 8 to 12 business days

Shipping times vary - please allow for delays.

Return and Refund Policy

For change of mind, or errors in orders, we have a 30 day returns policy (at your cost to return the product).  Simply email hello@strapsicle.com with your reason, and we’ll send you instructions to return the items to our Australia or US warehouse.

We will replace or refund all faulty items, please contact hello@strapsicle.com with photos.

Refer to our returns policy for more information.

How do I put Strapsicle on?

Easy! Check out our how to put Strapsicle on video here. You can use a strap for your left hand, your right hand, or both hands for added security.

What Kindles does Strapsicle work for?

Select the right straps for your e-reader. Visit our sizing guide to find the perfect fit for your Kindle or Kobo.

To find your Kindle model - 

  • Go into your Kindle’s Settings menu. 
  • Navigate to Device Options. 
  • Tap the Device Info option.  
  • The very first item on the list should be your device’s model.

Will this work for my iPad or other e-reader brands?

We are in the process of developing holders for other e-readers and Apple products. To be the first to know, sign up to our waitlist and you can be a beta tester for free! https://www.strapsicle.com/pages/waitlist

How can I contact you?

If you want to get in touch, use the instant chat box, or head to our contact page / send an email to hello@strapsicle.com. We’ll get back to you within 24 hours.

How do I keep my straps clean?

Easily wipe the straps down with a damp cloth to get rid of any dust, pet hair, or other residue.

Will the straps leave marks on my Kindle?

In some rare cases, we have seen instances where a faint mark is left on a Kindle from prolonged use of the straps. To remove this, use a Microfibre cloth, and warm water with 2 drops of dishwashing liquid.

Do Strapsicle straps stretch over time?

Our straps are very durable and are designed for the perfect fit for your Kindle. Because they are made of silicone, over time they might become a little loose.

PRE-ORDER

When a product is labeled as "PRE-ORDER" in the title, it means it's not available right now, and it will be sent to you once it's back in stock. Usually, restocking takes about 15-30 days.

All stock ordered with a pre-order product, will be shipped once the pre-order is available.

If you require an item by a specific date, we recommend emailing us prior to purchasing. Items that are placed with pre-order items will be sent together once the pre-order arrives.

Got another question? Drop us an email and we'll get back to you within 24 hours! For wholesale enquiries - please email lou@strapsicle.com